FAQs
Frequently asked questions
Everything school leaders usually ask us before booking a demo. Can't find your answer? Reach out and we'll respond directly.
General
Yes. SchoolHubUG runs in the cloud, so authorised staff can log in securely from a computer, tablet, or phone, whether they are on campus or off-site, as long as they have an internet connection.
Yes. The platform is built to work responsively on phones, tablets, laptops, and desktop computers through a standard web browser — no special app installation required.
Yes. During setup, our team can help you bring in existing student, academic, and fees records so you are not starting from a blank system.
Payments & SchoolPay
For schools that already use SchoolPay, SchoolHubUG can help reconcile and monitor payments made through that service where it has been configured for your school, giving your bursar a clearer view of collections alongside the rest of your fees data. SchoolHubUG is not owned by and is not an official partner of SchoolPay.
Pricing depends on factors such as student population, the modules you need, and any training or support requirements. Book a free demo and our team will provide a tailored quote and walk you through onboarding. See our Pricing page for more detail.
Security, Training & Support
SchoolHubUG uses secure cloud hosting and role-based access control, so staff only see the records relevant to their role — for example, teachers, bursars, and administrators each have different levels of access to student, academic, and financial data.
SchoolHubUG is designed to be simple enough for non-technical staff to learn quickly. Guided onboarding and staff walkthroughs are available so your team feels confident using the system from day one.
Our team is reachable by phone, WhatsApp, and email for setup help and day-to-day questions, and we work with schools to resolve issues promptly.
Still have questions?
Send us a message or book a free demo — we're happy to walk your team through SchoolHubUG live.